GembaTalk S1,E1 – How Seating Matters Achieved Process Excellence with Ryan Tierney
In this episode, Tom Hughes, founder of GembaDocs, sits down with Ryan Tierney from Seating Matters to explore the transformative power of standardized operating procedures (SOPs). Discover how Seating Matters became a world-class Lean organization, the challenges they faced during implementation, and practical tips for success.
“We wasted so much money, so much time with systems that weren’t up to scratch.” – Ryan Tierney
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Key Topics
The surprising complexities of creating effective SOPs.
Common pitfalls, like neglected SOPs “stuffed in a drawer.”
How GembaDocs helped transform Seating Matters’ process.
How a member of staff leaving created a culture process change
Actionable advice for rolling out SOPs in your organization.
“..it wasn’t until we documented the process we saw how much waste there was. So there was probably 45 or 46 steps in this before. But the physical act of going through the documenting process forced us to improve it and see the waste.”
– Ryan Tierney
Takeaways
SOPs are a cornerstone of efficiency and quality but require proper adoption and visibility.
Avoid overcomplicating your rollout; simplicity and accessibility are key.
Learning from failures is part of the journey toward excellence.
