GembaTalk S1 E2 – Scoring Goals through process with Dwain Steele of Hampton Conservatories
Hampton Conservatories are one of the original GembaDocs customers, so Tom got Dwain Steele, Production Manager, to dive into how standard processes with GembaDocs took the chaos and burden out of their workflow in the last three years to create a book of knowledge.
“The power it gives my team – ’I did a process today’ – this is fantastic, they went home, they feel great, because they’ve created this process that never existed at Hampton Conservatories, they’ve scored the goal” – Dwain Steele
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“I’d have loved to come into our company now, starting fresh, having GembaDocs sitting there like a book of knowledge. Where before you only really succeeded in the company if the person mentoring you was interesting.” – Dwain Steele
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Key Topics
Why standardized processes are essential for continuous improvement.
The struggle of creating SOPs manually with excel —and how GembaDocs solved it in 90mins.
How to engage employees in process documentation and Lean culture.
The impact of morning meetings on driving accountability and improvement.
How Hampton Conservatories retains 40 years of company knowledge in a digital, accessible way.
“It took me 22 years to become a production manager, I could have done that in half the time I reckon, because GembaDocs was there. Would have made life so much easier”
– Dwain Steele
And find out how every GembaDoc at Hamptons follows their own set standard, with clear start, finish and pencil to paper plan first before the app is even open.
“It was an absolute struggle – the burden was unbelievable. Now you have the GembaDoc it’s taken all the stress out of Hamptons” – Dwain Steele
Takeaways
Apprentices using GembaDocs to train themselves, but also create processes from their learning.
Creating a positive feedback loop from SOP to shop-floor
Find out how Hampton Conservatories have developed a standard for their standards, including a GembaDoc on how to do a GembaDoc to their standards!
Grandfathering products into GembaDocs to avoid the 8 lean waste areas the next time the order comes through
How they developed process engineers who had ownership over their documented processes
