{"id":2098,"date":"2025-03-18T08:13:50","date_gmt":"2025-03-18T08:13:50","guid":{"rendered":"https:\/\/blog.gembadocs.com\/?p=2098"},"modified":"2025-11-19T12:02:48","modified_gmt":"2025-11-19T12:02:48","slug":"gembatalk-s1-e6-pankaj-malik","status":"publish","type":"post","link":"https:\/\/gembadocs.com\/learn\/gembatalk-s1-e6-pankaj-malik\/","title":{"rendered":"GembaTalk S1 E6: How &#8220;What&#8217;s in it for me&#8221; revolutionized IOTAFLOW&#8217;s culture with Pankaj Malik"},"content":{"rendered":"\n<p>In this episode, Tom Hughes talks with Pankaj Malik, founder of IOTAFLOW, about how finding Lean principles 20years into business revolutionized his company. From quality issues to a world-class system with 1,000 SOPs, Pankaj shares how small changes created a massive culture shift in his organization.<\/p>\n\n\n\n<p>This shift has not only improved efficiency but has also enhanced employee well-being, with increased trust, better working conditions, and even company-funded medical care and dividends for staff.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote has-text-align-center has-background has-medium-font-size is-layout-flow wp-block-quote-is-layout-flow\" style=\"background-color:#009dff1a;padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px\">\n<p><strong>\u201c<em>&#8230;it&#8217;s completely mistake proof, they have that drawing to which work, one, and second they don&#8217;t have to hunt for SOP or drawing anymore&#8221; <\/em><\/strong><em>&#8211; Pankaj Malik<\/em><\/p>\n<\/blockquote>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-white-color has-text-color has-background has-link-color wp-elements-1e755956b74e301619a7902425b24b2e\" style=\"background-color:#0679ff\"><strong>Watch now<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"GembaTalk S1 E6: How &quot;What&#039;s in it for me&quot; revolutionized IOTAFLOW&#039;s culture with Pankaj Malik\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/KYnoL-nWr4w?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote has-text-align-center has-background has-medium-font-size is-layout-flow wp-block-quote-is-layout-flow\" style=\"background-color:#009dff1a;padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px\">\n<p><strong>\u201c<em>Standard processes means accountability and who wants to be accountable? But your \u2018what&#8217;s in it for me?\u2019 really helped me when I started looking at from their perspective. What they are expecting out of, you know, making \u2018why they should make a standard, why they should follow this standard\u2019.<\/em>\u201d <\/strong><\/p>\n\n\n\n<p>&#8211; <em>Pankaj Malik<\/em><\/p>\n<\/blockquote>\n\n\n\n<p class=\"has-white-color has-text-color has-background has-link-color wp-elements-e933d0ea5664d221ebb02cc5cf14483a\" style=\"background-color:#0679ff\"><strong>Listen<\/strong><\/p>\n\n\n\n<div style=\"width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow: hidden;\"><iframe style=\"width: 100%; height: 200px;\" frameborder=\"no\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"https:\/\/player.captivate.fm\/episode\/df8593ad-24dd-4088-b1f2-ddd272a1e04e\/\"><\/iframe><\/div>\n\n\n\n<p class=\"has-white-color has-text-color has-background has-link-color wp-elements-95ef0f2bca21dea70a3ed786ce7fdd92\" style=\"background-color:#0679ff\"><strong>Key Topics<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>How Pankaj discovered 2 Second Lean and overcame skepticism in his team<\/li>\n\n\n\n<li>The cultural shift that helped employees see the value in SOPs<\/li>\n\n\n\n<li>Integrating SOPs into an ERP system for real-time access on the shop floor<\/li>\n\n\n\n<li>How Lean principles improved not just productivity, but employee well-being<\/li>\n\n\n\n<li style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">The financial benefits of Lean &#8211; how IOTAFLOW reinvests cost savings into staff medical care and bonuses<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-pullquote has-background has-medium-font-size\" style=\"background-color:#009dff1a;padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px\"><blockquote><p><strong>&#8220;I&#8217;m doing business for 25 years now. And 21, 22 years, I was struggling so much with quality and timely delivery. And when I read about 2 Second Lean and you know it&#8217;s a panacea [cure] for all these problems, I wanted to jump right into it, do everything, whatever I could. So including the SOPs and the Kanban. So we really started all together, asked my people to make SOPs. There is a struggle. There is a communication gap. If there is a quality problem, let&#8217;s have a look at what is the SOP. If it is not there, let&#8217;s make SOP.&#8221;<\/strong><\/p><cite>&#8211;<em> Pankaj Malik<\/em><\/cite><\/blockquote><\/figure>\n\n\n\n<p class=\"has-white-color has-text-color has-background has-link-color wp-elements-fba9847cb54dc047b19230b4ddccbb5c\" style=\"background-color:#0679ff\"><strong>Takeaways<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>SOPs are about freedom, not restriction<\/strong> \u2013 Employees now work without disruption, even when someone is on leave.<\/li>\n\n\n\n<li><strong>Integration is key<\/strong> \u2013 SOPs must be accessible at the point of work to be truly useful.<\/li>\n\n\n\n<li><strong>Lean culture goes beyond processes<\/strong> \u2013 Standardization improved trust, teamwork, and employee benefits.<\/li>\n\n\n\n<li><strong>Visibility pays off<\/strong> \u2013 By showing his staff progress and setting targets, IOTAFLOW now provides better salaries and healthcare for its workers.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-white-color has-text-color has-background has-link-color wp-elements-cabcc749ab5c1d01af9a585ef8c3069b\" style=\"background-color:#ff9400\"><strong>Links and Resources<\/strong><\/p>\n\n\n\n<div class=\"wp-block-media-text has-black-color has-white-background-color has-text-color has-background has-link-color wp-elements-e4d81932744c978eca1a8f028ec2cba7\" style=\"padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px;grid-template-columns:25% auto\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"221\" height=\"89\" src=\"https:\/\/gembadocs.com\/learn\/wp-content\/uploads\/2025\/03\/IOTAFLOW-Logo.png\" alt=\"\" class=\"wp-image-2102 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\">\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/iotaflow.com\">Find out more IOTAFLOW<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.linkedin.com\/in\/pankaj-malik-3b269050\/\">Pankaj&#8217;s LinkedIn<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>From daily struggles to Lean success, find out how IOTAFLOW created 1,000 SOPs, boosted efficiency, and transformed employee engagement and earnings with \u2018what\u2019s in it for me\u2019. <\/p>\n","protected":false},"author":1,"featured_media":2101,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[13],"tags":[],"class_list":["post-2098","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gembatalk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>GembaTalk S1 E6: How &quot;What&#039;s in it for me&quot; 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