{"id":1976,"date":"2025-02-11T08:01:00","date_gmt":"2025-02-11T08:01:00","guid":{"rendered":"https:\/\/blog.gembadocs.com\/?p=1976"},"modified":"2025-11-19T12:05:54","modified_gmt":"2025-11-19T12:05:54","slug":"gembatalk-s1-e1-ryan-tierney","status":"publish","type":"post","link":"https:\/\/gembadocs.com\/learn\/gembatalk-s1-e1-ryan-tierney\/","title":{"rendered":"GembaTalk S1,E1 &#8211; How Seating Matters Achieved Process Excellence with Ryan Tierney"},"content":{"rendered":"\n<p>In this episode, Tom Hughes, founder of GembaDocs, <a href=\"https:\/\/www.youtube.com\/watch?v=uBqdaNUTjC4\">sits down with Ryan Tierney<\/a> from Seating Matters to explore the transformative power of standardized operating procedures (SOPs). Discover how Seating Matters became a world-class Lean organization, the challenges they faced during implementation, and practical tips for success.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote has-text-align-center has-background has-medium-font-size is-layout-flow wp-block-quote-is-layout-flow\" style=\"background-color:#009dff1a;padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px\">\n<p><strong>\u201cWe wasted so much money, so much time with systems that weren&#8217;t up to scratch.\u201d <\/strong>&#8211; Ryan Tierney<\/p>\n<\/blockquote>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-white-color has-text-color has-background has-link-color wp-elements-1e755956b74e301619a7902425b24b2e\" style=\"background-color:#0679ff\"><strong>Watch now<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"GembaTalk S1 E1 - How Seating Matters Achieved Process Excellence with Ryan Tierney\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/uBqdaNUTjC4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"has-white-color has-text-color has-background has-link-color wp-elements-e933d0ea5664d221ebb02cc5cf14483a\" style=\"background-color:#0679ff\"><strong>Listen<\/strong><\/p>\n\n\n\n<div style=\"width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow: hidden;\"><iframe style=\"width: 100%; height: 200px;\" frameborder=\"no\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"https:\/\/player.captivate.fm\/episode\/67f29561-7b5e-4d12-a1ad-475d39302e40\/\"><\/iframe><\/div>\n\n\n\n<p class=\"has-white-color has-text-color has-background has-link-color wp-elements-95ef0f2bca21dea70a3ed786ce7fdd92\" style=\"background-color:#0679ff\"><strong>Key Topics<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The surprising complexities of creating effective SOPs.<\/li>\n\n\n\n<li>Common pitfalls, like neglected SOPs &#8220;stuffed in a drawer.&#8221;<\/li>\n\n\n\n<li>How GembaDocs helped transform Seating Matters\u2019 process.<\/li>\n\n\n\n<li>How a member of staff leaving created a culture process change<\/li>\n\n\n\n<li>Actionable advice for rolling out SOPs in your organization.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote has-medium-font-size is-layout-flow wp-block-quote-is-layout-flow\" style=\"border-style:none;border-width:0px;border-radius:0px;padding-top:30px;padding-right:30px;padding-bottom:30px;padding-left:30px\">\n<figure class=\"wp-block-pullquote has-background has-medium-font-size\" style=\"background-color:#009dff1a;padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px\"><blockquote><p><strong>\u201c..it wasn&#8217;t until we documented the process we saw how much waste there was. So there was probably 45 or 46 steps in this before. But the physical act of going through the documenting process forced us to improve it and see the waste.\u201d <\/strong><\/p><cite>&#8211; Ryan Tierney<\/cite><\/blockquote><\/figure>\n<\/blockquote>\n\n\n\n<p class=\"has-white-color has-text-color has-background has-link-color wp-elements-fba9847cb54dc047b19230b4ddccbb5c\" style=\"background-color:#0679ff\"><strong>Takeaways<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>SOPs are a cornerstone of efficiency and quality but require proper adoption and visibility.<\/li>\n\n\n\n<li>Avoid overcomplicating your rollout; simplicity and accessibility are key.<\/li>\n\n\n\n<li>Learning from failures is part of the journey toward excellence.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-white-color has-text-color has-background has-link-color wp-elements-cabcc749ab5c1d01af9a585ef8c3069b\" style=\"background-color:#ff9400\"><strong>Links and Resources<\/strong><\/p>\n\n\n\n<div class=\"wp-block-media-text has-black-color has-white-background-color has-text-color has-background has-link-color wp-elements-f4782cb5b9ecc18def7759d16c6e0a1a\" style=\"padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px;grid-template-columns:25% auto\"><figure class=\"wp-block-media-text__media\"><img fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"238\" src=\"https:\/\/gembadocs.com\/learn\/wp-content\/uploads\/2025\/02\/S1-E1-Logo.webp\" alt=\"Seating Matters\" class=\"wp-image-1977 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\">\n<ul class=\"wp-block-list\">\n<li>Learn more about <a href=\"https:\/\/seatingmatters.com\">Seating Matters<\/a>.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.linkedin.com\/in\/ryan-tierney-6237a8199\/\">Ryan\u2019s LinkedIn<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/linkedin.com\/company\/seating-matters\/\">Seating Matters LinkedIn<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ryan Tierney from Seating Matters discusses how they implemented GembaDocs to standardize their processes &#8211; sharing key insights, lessons learned, and actionable advice for organizations aiming to adopt SOPs effectively. And find out what Ryan marks as his biggest mistake with his journey so far. <\/p>\n","protected":false},"author":1,"featured_media":1984,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[13],"tags":[],"class_list":["post-1976","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gembatalk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>GembaTalk S1,E1 - How Seating Matters Achieved Process Excellence with Ryan Tierney | GembaDocs | Lean Cave<\/title>\n<meta name=\"description\" content=\"Ryan Tierney from Seating Matters discusses how they implemented GembaDocs to standardize their processes - sharing key insights, lessons learned, and actionable advice for organizations aiming to adopt SOPs effectively. 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